Help

Help UNIQLO Help

 
  1. Help
  2. /
  3. Other
  4. /
  5. Terms & conditions
  6. /

Q. TERMS AND CONDITIONS

Welcome to UNIQLO.com/th this website and domain name are owned and operated by UNIQLO (THAILAND) CO. LTD., Company Registration No. 0015554059987 (“UNIQLO” “we” “us” and “our”). Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Use"). This Terms of Use is a legal contract between all users who access this website (“you” and “your”) and UNIQLO. By using the Services, you are agreeing to all of the Terms of Use, which, together with the Privacy Policy, may be updated by us from time to time without notice. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

Make sure you fully read, understood, and comprehended this Terms of Use prior to the use of our Services.

1.    Intellectual Property

1.1.    UNIQLO and the UNIQLO Logo are trademarks of Fast Retailing Co., Ltd. (Trade Marks). All material on this website, including the text, information, graphics, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to Fast Retailing Co., Ltd. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trade Marks for any purpose, other than with the prior written consent of Fast Retailing Co., Ltd., or as permitted by law. All rights of Fast Retailing Co., Ltd. are reserved.
1.2.    Trademarks used on this website to describe third parties and their products are trademarks of those third parties. 

2.    Linking and Third Party Content

2.1.    You must not link to, frame or mirror any part of the website without Uniqlo's written authorisation.
2.2.    The website may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under the control of UNIQLO. You are responsible for reading and complying with the applicable third-party terms and conditions. UNIQLO does not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.

3.    Terms of Sale

3.1.    By placing an order, you are offering to purchase a product on and subject to the terms and conditions of this Terms of Use. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please refer to our Shipping or Returns pages for further information.

3.2. UNIQLO grants you a limited license to access and make personal use of the website and not to download or modify it, or any portion of it, except with express written consent of UNIQLO. This access license does not include any resale of product or commercial use of the website or its contents (any collection and use of any product listings, descriptions, prices, or its contents). The website or any portion of the website or any assets of UNIQLO shall not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of UNIQLO. You shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, video clip, text, page layout, or any assets in any form) of UNIQLO without express written consent from UNIQLO.

4.    Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between you and UNIQLO for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit, debit card or cash had been received on our system in cash on delivery case

5.    Pricing and Availability

5.1.    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered, we will inform you of such error as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
5.2.    Where applicable, prices are inclusive of VAT. Packaging Fee will also be charged; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
5.3.    The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

6.    Product Descriptions

In describing the products available to purchase online, UNIQLO attempts to be as accurate as possible. However, UNIQLO does not warrant that product descriptions or other content of any UNIQLO Services are accurate, complete, reliable, current, or error-free. If a product offered by UNIQLO itself is not as described, your sole remedy under this Terms of Use is to return it in original condition.

7.    Payment

In case of credit card condition, upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

8.    Discount Codes

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

We reserve the right to suspend or cancel the promotional discount codes if we consider that the account is a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

9.    Returns and Refunds

UNIQLO does not take title to returned items until the item arrives at our fulfilment centre. At our discretion, a refund may be issued without requiring a return. In this situation, UNIQLO does not take title to the refunded item. For more information about our returns and refunds, please see our RETURNS Page.

10.    Your conduct

10.1.    You must not:
(a)    use the website in breach of any applicable laws or regulations;
(b)    use the website to harm, abuse, harass, stalk, threaten or otherwise offend others;
(c)    interfere with, disrupt, or create an undue burden on the website;
(d)    upload, post, transmit or otherwise make available any material that:
(i)    is not your original work, or which may infringe the intellectual property or other rights of another person;
(ii)    is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
(iii)    includes an image or personal information of another person unless you have their consent;
(iv)    you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
(v)    contains large amounts of untargeted, unwanted or repetitive content; or
(vi)    contains financial, legal, medical or other professional advice.
If you believe that a user has breached any of the above conditions, please contact us.
10.2.    UNIQLO reserves the right to block or suspend any user of its website, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the website by any user, without notice. By uploading, transmitting, posting or otherwise making available any material via the website, you grant Uniqlo a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit and exploit the material in any form and for any purpose.
10.3.    UNIQLO is not responsible for, and accepts no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the website by any person other than UNIQLO. UNIQLO does not endorse any opinion, advice or statement made by any person other than UNIQLO.
10.4.    You agree to indemnify UNIQLO and each of the officers, employees, agents, contractors, suppliers and licensors (collectively Affiliates) of UNIQLO in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms of Use, or any other default or wrongful conduct in relation to the subject matter of these Terms of Use, on the part of you or any of your Affiliates.

11.    Disclaimer

11.1.    By accessing our website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by this website or by any Third Party Content or Third Party Website. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with this website are hereby excluded. By accessing our website, you agree to indemnify UNIQLO for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to this website.
11.2.    Please note that we do not intend to provide Services for people under the age of 20 years old. If you are under 20, please be confirmed that you have your parent or legal guardian’s permission to use our Services.

12.    Risk of Loss

All items purchased from UNIQLO are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

13.    Your Account

If you use any UNIQLO Services, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

If it is discovered that your applicant for membership registration has had their membership registration cancelled in the past due to a violation of this Terms and Conditions or other reasons, UNIQLO may not approve the application for such membership registration. You shall not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. UNIQLO reserves the right to temporarily block, suspend or terminate the account of anyone who provides inaccurate, untrue or in complete information, anyone who abuses the services provided by the website and app as well as anyone that qualifies for inappropriate account activity on the website or app.

14.    Outages

UNIQLO reserves the right to cease, interrupt or withdraw your access to the site for any reason, including without limitation, for upgrades and maintenance of the site.

15.    Privacy Policy

Our privacy policy, which sets out how we collect, use, and disclose your personal data, can be found at our PRIVACY POLICY page. The Terms of Use are subject to Uniqlo's Privacy Policy. By using the website, you agree to the Privacy Policy.

16.    Jurisdiction

These terms and conditions are governed by the laws of the Kingdom of Thailand.

17.    Contact

If you have any queries regarding these terms and conditions, please click here or call 1800-013-640. 

18.    General Provisions 

18.1    The failure or delay by you or us in exercising any of your/our right hereunder shall not operate as a waiver thereof or prejudice or terminate other rights of yours/ours.

18.2    If any provision of this Terms of Use, or any portion thereof, becomes invalid, illegal or unenforceable, such provision or portion shall be separated from the remaining of this Terms of Use and the validity, legality and enforceability of the remaining provisions hereof shall not be affected thereby.

18.3    Neither shall this Terms of Use, nor shall any of the rights and obligations thereunder, in whole or in part, be assignable or transferrable.

18.4    We may change this Terms of Use at any time and at our own discretion. Any change to this Terms of Use shall be deemed enforceable upon their publication on this site. The use of the Services after the changes to this Terms of Use shall constitute your consent to the changed Terms of Use.

18.5    This Terms of Use may be translated into languages other than English, but only the English language version shall be deemed the original. If any conflict exists between the English language and the translation, the English language version shall prevail.

 

Was this information helpful?

No
If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via email or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
Make no response)