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Q. Why Click and Collect?

Click and Collect

WHAT IS CLICK AND COLLECT?

Click and Collect is a new and convenient way for you to collect your online orders. Shop online anytime you wish, and collect your purchases at a store of your choice. The best part is, the service is completely free, with no minimum spend required.
 

HOW MUCH DOES THE CLICK AND COLLECT SERVICE COST?

Click and Collect is free for all orders with no minimum spend required.
 

HOW DO I PLACE A CLICK AND COLLECT ORDER?

Simply select the "Click and Collect" option during checkout under "Shipping Address".

Select your preferred store via the drop-down menu and proceed to check out.

WHAT HAPPENS ONCE MY ORDER HAS BEEN PLACED?

1. Once your order has been placed, you will receive an Order Confirmation e-mail with the details of your order.
2. You will receive a Shipment Confirmation email after your order has been packed and picked up from the warehouse. Please note that your order is not yet ready for collection at this stage.
3. Once your order has arrived in the store of your choice, you will receive a SMS with PIN code and e-mail notification for collection.


HOW LONG DOES THE CLICK AND COLLECT SERVICE TAKE?

Basically delivery will take 1-3 business day (Mon – Fri, excluding public holidays). 

HOW DO I COLLECT MY ORDER?

Please proceed to the cashier counter, or approach any member of our staff for assistance. Do bring along the Shipment Confirmation email (printout or digital copy) or SMS to collect your order.
Remark: You may ask someone to collect the order on your behalf. He/She will need to present a copy of the Shipment Confirmation email or SMS with PIN code for the collection.

HOW LONG DO I HAVE TO COLLECT MY ORDER?

Please collect your orders within 7 days of receiving the SMS and e-mail notification for collection.
In case that you cannot receive order by the limitation time, please contact UNIQLO customer service center (Thailand)

WHAT HAPPENS IF I AM UNABLE TO COLLECT MY ORDER?

The order will be returned to the warehouse and a refund processed. A refund will take up to 14 business day to process.

* This depends on a monthly payment cycle and refund policy of relevant banks/companies (after two billing cycles have passed and you still have not received your refund, please contact your local bank for assistance).

THE CLICK AND COLLECT SERVICE IS AVAILABLE IN WHICH STORES?

The Click and Collect service is now available for 51 stores.

Checking Item at Store

You can check the item quality at select store on the receiving date. If you would like to return and exchange product, you can do it promptly. For saving world and environment, UNIQLO stop using plastic bag. We would like to request you to bring UNIQLO Eco Bag or others Eco bag with you when you visit store. Sorry that we are unable to provide plastic bag or any other bag in case that the packaging already tear. 
*We have paper bag for you but charge 2 THB

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