Help UNIQLO Help


Q. Contact UNIQLO customer service while Hot Line temporary suspend.

Regarding Governance announcement about Covid-19, UNIQLO Customer Care will temporarily close hotline 1800-013-640 from 10 JULY 2021 onward or until the situation will resume to be normal. However, you can contact us in several channel as following;

1. Chatbot and Webform:
    You can reach our operators during the operation hour from 09:00-18:00   
    everyday. Chatbot, you can reach our chatbot 24/7.

2. Facebook Messenger:
    Facebook Messenger, you can reach our operators during the operation hour   
    from 09:00-18:00 everyday

3. Email :
    You can contact us 24/7. Our friendly agent will respond to your inquiries within      24 hours

* Order from 11 JULY 2021 will be delivered with 2-5 days. Sorry for any inconvenient. 

FAQ relate to store closure and Covid-19 Situation

  • Check Temporary store closure and suspension of the Click and Collect service Click Here

  • About Extend Return Exchange Period Click Here

  • Update coupon terms and conditions Click Here

UNIQLO would like to share our care to all customers during the period

Was this information helpful?

If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via email or phone.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
Make no response)