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Q. My delivery status show "Success/Shipped" but my parcel still not arrived

If your tracking information shows that your order was success/delivered to your address but cannot be located, please ensure that you have checked with your family member, neighbors or any secure locations on your property where it may have been left.

If you're still unable to locate your parcel, please get in touch with our friendly Customer Care team by visiting our Contact Us page and we'll investigate on your behalf as a priority.

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