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Q. Condition for returns and exchanges-New

Condition for returns and exchanges

Conditions for returns and exchanges


Condition for Exchange
 
  • If the purchase product is not fit to customer, UNIQLO allow customer to exchange item at all UNIQLO Store nationwide. Customer can exchange at any store branch both of item purchased from UNIQLO store and UNIQLO online.

Condition for Return
 
  • In case that customer not satisfied the purchased item and would like to return, customer can return at the purchased store only (Store where customer paid). For example: Customer purchased from UNIQLO Central World, customer need to return at UNIQLO Central World only. Customer cannot return at others store.
  • In case that customer purchase from UNIQLO online,customer can return unwanted item to return department by courier only. Customer cannot return at any UNIQLO Store.

New Return-Exchange Starting Date

New return-Exchange policy will be effect from 01 December 2020 onward. Customer who purchased before 01 December 2020 will be allow to use the previous return-exchange policy


Return / exchange period
  • Within 30 days from the date of purchase (order date)
(Example) If you purchase (order) on December 1st, we can handle it until December 30th.
If you wish to return the items purchased from the online store to our warehouse, please ship them by December 30th (Determine by the shipping date)

 


Products that cannot be returned or exchanged
  • Products that have been hemmed or repaired
  • Used products
  • Washed items
  • Products without accessories such as tags and packages / products that are damaged
  • Products that have passed 30 days from the date of purchase (order date)
  • If customer do not have a receipt (purchase statement / credit card sales slip / return card)
  • Products that have been scratched, damaged or soiled by the customer
  • Products purchased for resale (including cases where we determine that they are for resale)
  • When requesting returns or exchanges of 50 or more per receipt

About return procedure
UNIQLO accept returns only at the store where customer purchased the product (the store where you paid for it. When purchased from UNIQLO Online, please send by post to return department.) 

When returning or exchanging items purchased at the store
Necessary items for return / exchange procedures
•           Product
•           Receipt at the time of purchase
•           Credit card (debit card) / credit sales slip (customer copy)
            When paying with a credit card (debit card)

* For electronic money / QR code payment, please bring the terminal customer paid for. UNIQLO will refund by cash for Electronic money/QR Code payment.


Return method

UNIQLO accept returns only at the store where you purchased the product (the store where customer paid for it).

*Please bring "necessary items for return / exchange procedures" to the cashier counter at the store where you purchased the product (the store where customer paid for it).

Exchange method

Exchanges are available at UNIQLO stores nationwide. UNIQLO do not accept exchanges for products that are not available at the store where customer visit,
such as some store products. If there is no product customer would like to exchange,
it will be exchanged for a replacement. (Exchange to other item which same price)

*Please bring "necessary items for return / exchange procedures" to the cashier counter at the store.
 
**In the following cases, only the store where customer purchased the product (the store where customer paid for it) will be available.
  • When purchasing with tax exemption

About refund
In principle, we will refund customer by the method customer paid.
 

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