How can we help?

Pre-order : Allows customers to purchase products before they arrive at our warehouse. 

The following items are open for pre-order

1) Super Non Iron Shirt | Slim Fit, Regular Collar – Color 09 Black 
*The pre-order period has ended.
>> Click here to view the product on the website 
Pre-order Period: 31 October – 10 November 2025(8:00 AM)
Estimate item arrival: Mid-November 2025 

2)  AIRism Cotton Pique Polo Shirt – Color 09 Black 
*The pre-order period has ended.
>> Click here to view the product on the website 
Pre-order Period: 31 October – 10 November 2025(8:00 AM)
Estimate item arrival: Mid-November 2025 

3) Rayon Blouse - Color 09 Black 
*Please note that customers can purchase 5 pieces of each color. 
>> Click here to view the product on the website 
Pre-order Period: 31 October – 17 November 2025(8:00 AM) 
Estimate item arrival: Mid-Late November 2025 

How can I check when the item will arrive? (Waiting time) Before & after placing an order.
You can check the estimated arrival time of the item in:

1. Product Page Above the “Add to cart” button, we will have a remark about the estimated arrival period of the items.
* Please note that you need to wait until this period to get the item and the delay might occur from this mentioned time. 

📜 Click here to view a sample notification image on the product page.  

 

2. Cart Page The pre-order remark with estimated available month will be mentioned with the product information on the cart page.
* You can check the remark before proceeding to checkout.  

📜 Click here to view a sample notification image on the cart page.

 

3. Checkout Page You can check pre-order remark and the estimated date after selecting the delivery option. 
* Before you place an order, you need to accept the Terms & Conditions by clicking the tick box. 

📜 Click here to view a sample notification image on the Checkout Page.  

4. Order Confirmation & Order History 
In order confirmation page, we will also show the estimated arrival of the order.
Also, you can come back to check the order in the order history page and order details.
*Please note that you can cancel an order within 30 minutes of placing it.

📜 Click here to view a sample notification image on the Order Confirmation & Order History.  

The policy for exchanging or returning pre-ordered products.

Exchanges: You may exchange pre-ordered products at any of our retail stores.
Returns: Pre-orders can be return within 30 days after the "Shipping Date" in the Return form. 

 

The restriction for the Pre-order is below:  

• Pre-order items CANNOT be ordered with regular items. 
• Pre-order items CANNOT be ordered with Gift wrapping. 
• Pre-order only available for Credit/Debit Card payment. (Pre-orders are charged immediately at checkout) 
• Orders can only be canceled within 30 minutes of purchase.
  *If 30 minutes have passed, please contact Customer Service team to support.