About shipping policy
We will be updating the UNIQLO Thailand website and mobile application.
As a result, the Click & Collect and Same Day Click & Collect services will be temporarily unavailable from 15 to 23 September 2026.
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UNIQLO currently offers two delivery methods:
Standard Delivery (shipping to your address) and Click & Collect (pickup at the store).
Standard Delivery (Shipping to Address)
UNIQLO currently provides home delivery services in partnership with 3 logistics companies: DHL Express, LEX [Lasada Express] and J&T.
At this time, selecting a preferred delivery company is not available. We apologize for the inconvenience.
Click and Collect
Your order will be delivered to the store through our designated logistics provider.
There are two service options available:
1. Same Day Click & Collect – Pick up your order at the selected store on the same day.
This service is available only some stores. Check the list of the stores >> Click here
2. Standard Click & Collect – Pick up your order at any UNIQLO store.
This service is available at all store locations.
You can check the delivery tracking instructions here >> Track the order
Standard Delivery (Home Delivery)
Delivery lead times vary depending on the delivery area and the destination postal code. In general, orders are delivered within 1-7 business days.The system will display the estimated delivery date based on the delivery address provided during checkout. Please review this information before confirming your order.
📜 Click here to view a sample image of the delivery lead time during the order confirmation step.
*Amount before coupon discount
For example, if the amount before applying the coupon discount is 990 THB, and a 100‑THB coupon is applied, the net payable amount will be 890 THB. You will still be eligible for no packaging fee 100THB, as the calculation is based on the pre‑discount amount.
Click & Collect
- Normal Click & Collect : 2-5 Business days.
- Same day Click & Collect [Available only some stores]: *Check the branches that offer Same Day Click & Collect here >> Click
will be delivered on the same day after 06.00 PM of the order date.
▪ Product ordered after 11.01 AM of the day (Thai Local Time)
will be delivered the day after the order date after 06.00 PM.
*The following cases are not eligible for Same Day Click & Collect delivery:
1) Online trouser alteration, as the processing time requires 1–2 business days
2) Gift wrapping orders
3) Orders containing items that are in transit to the warehouse (Pre-order / Stock in Transit)
Notes:
- Some items may require additional delivery time due to alteration, gift wrapping, or stock availability.
- For pre-order items, the approximate delivery schedule can be found on the product page or in your order history.
- * UNIQLO (Thailand) does not delivery the order by ourselves. We assigned to third party company to delivery the order. We does not do any contract to customer for the shipping.
Contact UNIQLO Thailand
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Related services
App Benefits
The UNIQLO APP, Enjoy Online Shopping Experiences
Bulk Purchase
We are welcome to make bulk purchase order for company's uniform or a gift for celabrate on festival
Online Alteration Service
We offer alteration to assist you both of item which purchased from store or online store. Please bring the items with the original receipt or the original tax invoice, contact any branch near home for getting the assistance