Here is 9 FAQs about how to buy at UNIQLO

To learn to translate the page to your own language, click here. 

1. I want to buy extra-size products

2. How many days will I receive my purchase order?

3. How can I track my order? 

4. How do I buy UNIQLO online? 

5. How do I change and/or return when buying online? 

6. Is there a discount for foreign tourists when buying online? 

7. How to make a payment when buying online? 

8. Can I order online and deliver to my hotel?

9. Can I order online and deliver to my home country? 

 

Q: I want to buy extra-size products 

[Answer] 

You can find and buy a wide range of sizes, including large sizes (XXL and 3XL), small sizes (XS) and longer/shorter lengths in UNIQLO online store.  Please visit the Extra Size item page to explore the product. 
 

Notes: For XS and XXL size of some items will be available in some stores. Please check the inventory via website or UNIQLO application or ask the staff at the store. 

 

Q: How many days will I receive my purchase order? 

[Answer] 

Home Delivery 

- Bangkok and Greater Bangkok*: 1 - 3 days** 

- Other provinces: 1 - 4 days** 

*Greater Bangkok including Nonthaburi, Pathum Thani and Samut Prakan 

**After the date of order placement 

    
Pick up at Store (Click and Collect) 

1. Click & Collect: 2-5 business days 
2. Same Day Click & Collect: 

           - You will receive Within the day when ordering before 11AM 
           - Next day when ordering after 11AM 
           - (Find the participating stores offering Same Day Click & Collect here.) 

 

Q: How can I track my order? 

[Answer] Visit this page to follow the simple steps to track your order 

 

Q: How do I buy UNIQLO online? 

[Answer]  

1. Shop at UNIQLO website via desktop and mobile 

2. Shop on-the-go with UNIQLO App Download now here. 

 

Q: How do I change and/or return when buying online? 

[Answer] Visit this page to read more about the change and return policy. 

 

Q: Is there a discount for foreign tourists when buying online? 

[Answer]  There is no specific discount for foreign tourists. 

 

Q: How to make a payment when buying online? 

[Answer] There are 3 types of payment methods for online purchase 

1. Credit / Debit cards [VISA / MasterCard / JCB] (Read more here) 

2. Cash on Delivery 

3. Pay in Store (Read more here) 

 

Q: Can I order online and deliver to my hotel? 

[Answer]  Yes, you can. Please simply add the hotel address as the delivery address during checkout. 

 

Q: Can I order online and deliver to my home country? 

[Answer] No, the delivery to outside of Thailand is not available.