How can we help?

You can get an E-tax invoice by clicking at https://e-tax-new.uniqlothailand.com/login

Q: I would like to register an E-Tax invoice in English, can I?

A: You can input information when registering in English in order to register E-Tax in English. If customer would like to revise document, kindly proceed via this link  https://e-tax-new.uniqlothailand.com
1)  For customers who request an electronic tax invoice (E-receipt) with UNIQLO for the first time, you can click the create new account button to register.
2)  Customers can enter email and set a password and click Submit.
3)  There will be a verification email. You can click on the Verify button from the email. Please do not reply to this email.
4)  If the verification is confirmed successfully, the system will display the results as shown in the image below.

Q: If I have already requested a tax invoice from UNIQLO, do I need to register as a new member?

A: Customers can click on Forgot password. The system will ask you to enter your email address and send you a link to change your password via email.

After clicking on the link, the system will ask you to enter a new password. If you have successfully changed your password, you can enter the new password into the system again to request a tax invoice.


 

Q: What should I do if I cannot request an E-Tax Invoice?

A: If you experienced an issue caused by being unable to request an E-Tax Invoice due to getting the error message or not receiving a verification email. Please re-try after 3 - 4 hours or the next day, or use another email for the verification. If you still experience the same issue, please fill in this form Click here
 

How to request the electronic tax invoice (E-Tax Invoice)

Q: Can I register issuing E-Tax Invoice if I purchase from UNIQLO Store ?

A: Customers can register to request Electronic Tax Invoice (E-Tax Invoice)can be obtained when purchasing products both at branch stores and Uniqlo online stores Customers can request electronic tax invoices here >>> https://e-tax-new.uniqlothailand.com
 

Q: If I forgot to issuing E-Tax Invoice within the day that I have purchased, can I still register for E-Tax ?

A: Customers can register to request Electronic Tax Invoice in the same year (Within Dec 31, 2024) that you have purchased but we would like to recommend to register suddenly or 15 days after purchased or received the item due to the order no. (online purchased) and ABB (In the bottom of receipt (store purchased) due to if you didn't keep the receipt we're unable to searching the information backward in the system for you

Customers can request electronic tax invoices here https://e-tax-new.uniqlothailand.com

How to verify email before register E-Tax Invoice?

You can verify email by inputting your email address (which is the same one that you would like to get the E-tax invoice from us) then check the email from your inbox or spam and click Verify. Please do not reply in verify email.

Q: I would like to register E-Tax invoice in English, can I?

A: You can input information when registering in English in order to register E-Tax in English. If customer would like to revise document, kindly proceed via this link  https://e-tax-new.uniqlothailand.com
 

Q: Can I use E-Tax Invoice to submit for getting tax benefit?

A: You can register E-Tax invoice for the purchased orders during January 1 - February 15, 2024 for getting Tax benefit in the cycle year 2025 as usual.
 

How to request for revise my electronic tax invoice (E-Tax Invoice)

Q: How to request for revise my E-Tax invoice ?

A: Store purchased: you can request for revised E-receipt via this link  https://e-tax-new.uniqlothailand.com, please fill in your tax no. or your identification no. with the total amount of your purchased and select "edit E-tax" and we will proceed to send the new file of E-Tax invoice within 7 - 15 Days **
**In case purchased at store and stored issued E-tax by  for customer by verified with store email, it might caused the issue that you unable revised E-receipt via this link https://e-tax-new.uniqlothailand.com. Please request for revised E-receipt  by fill in in this form instead Click here
Online Purchased:  you can request for revised E-receipt  by fill in in this form Click here
 

Q: If I must exchange or return items, how can I revise my E-Tax Invoice?

A: If you would like to exchange or return items, please feel free to proceed. For E-Tax Invoice if the total amount is same as the previous version, there’s no need to revise but if it’s changed, please proceed to revised via this link  https://e-tax-new.uniqlothailand.com
 

How to tracking status after issued E-tax invoice

Q: How can I follow up E-tax status in case not yet receive?

A: If the customer has not received the tax invoice via email within the specified period. Please fill out the information in this form Click
 

Have an issue while requesting E-tax invoice

Q: I cannot verify email within 10 minutes how can I do?

A: Don’t worry 😊 You can register and verify email again by go to the 1^st page of register E-Tax Invoice and input the email address. Then click submit for resend the new email to you. Please verify email from the Latest Email ONLY.
 

Q: Why I cannot register E-Tax Invoice?

A: If you cannot register E-tax Invoice due to not receive verify email, it might cause from the email had been installed in spam mail or Junk email. Please check in that email box once again. If you still didn’t see the email. It might cause from the restriction of your email server to receive our email from UNIQLO. 

In case you use @yahoo email for verify. Please kindly check in SPAM and then go to Verify received emails and select "Not spam / Mark not spam" to move the inbox as normal.
 

Q: Can I request to re-issue E-Tax Invoice?

A: If you lost your E-Tax Invoice or Delete the email sent from us by mistake, please send request to UNIQLO to resend the document via  this form Click