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Returns Policy

Please read the details below carefully before returning any items from your order.

1. There is no original receipt provided;
2. Products that have been modified or altered, including those that have received alteration service;
3. Products that have been washed and laundered or are not in its perfect condition (original condition while on display in the store);
4. Products with scratches, tear, damage, or stains due to the customer’s action;
5. Products that are missing important parts or equipment, for example, price tags and packaging, or damaged goods;
6. Products that the customer wants to exchange or return after 30 days have passed since the date of purchase (the date stated on the receipt) and the products have been purchased from UNIQLO (Thailand) official stores;
7. Products that have been purchased for the purposes of reselling or commercial use are not eligible for exchange or return;
8. Up to 50 items may be returned or exchanged. If it is found that the return or exchange request is being performed with a fraudulent intent, UNIQLO reserves the right to suspend and/or cancel the customer’s membership account at any time without prior notice.
9. For hygiene items; bottom part innerwear(boxer, brief , shorts , legging, tights ) and socks , we reserve right not to allow the exchange or return.
10. Packaged item which have been unpacked and package is damaged or not in perfect condition are not allowed to exchange or return.( e.g Baby newborn, toddler items, Heattech, packaged t-shirt, Pajamas, Arm cover)
11. For Accessory items can be exchanged or returned in the case that the product is in perfect condition and according to the exchange and return policy.(e.g. caps, hats, belts, shoes, bags, sunglasses, scarfs, gloves, umbrella)
12. For the orders using a discount coupon or receiving novelties on the orders, these orders will not be eligible for return. However, the customer may still exchange the orders at UNIQLO branch stores across the country (the return of some items is subject to the current stock of that particular branch store).
13. Gift Receipt cannot return but can accept exchange

UNIQLO (Thailand) Company reserves the right to change the Returns and Exchanges policy at any time without prior notice. Item(s) purchased at a store cannot be refunded online and should not be sent to return department.