Q. How to exchange or return a defective product
Table of Contents
＊Store Purchases
＊Online Orders
Store Purchases
If the item tag has not been removed and unused,
Please bring the product along with the receipt to your nearest UNIQLO store,
so that our staff can physically inspect the item for any manufacturing defects.
For store addresses and phone numbers, please check this link: Click here.
If the item tag has been removed or the issue occurred after washing,
Please report the problem and provide preliminary information to our Customer Service team via email at customerservice@uniqlo.co.th. or click on “Chat Support” at the bottom of this page.
Preliminary information may include:
• A photo of the product's fabric label (The side featuring the UNIQLO slogan).
📜 Click here to view a sample image of the product’s fabric label.
• Product care instructions, such as washing methods (machine wash or hand wash), detergents and fabric softeners used, drying methods (wringing or tumble drying), and drying techniques (hanging or laying flat).
• Receipt or purchase history. If the receipt is unavailable, please provide the following information:
1. Store location where the item was purchased.
2. Date and time of purchase.
3. Payment method.
For credit or debit card payments, please specify the card type (VISA/MASTER) and the last four digits of the card number
For QR code or mobile payment, please provide the transfer slip
4. Total purchase amount
Online Orders
Please report the problem and provide preliminary information to our Customer Service team via email at customerservice@uniqlo.co.th. or click on “Chat Support” at the bottom of this page.Preliminary information may include:
• A photo of the care label (The side featuring the UNIQLO slogan).
📜 Click here to view a sample image of the product’s fabric label.
• Product care instructions, such as washing methods (machine wash or hand wash), detergents and fabric softeners used, drying methods (wringing or tumble drying), and drying techniques (hanging or laying flat).
• Receipt or purchase history from order confirmation email or from application.
Important Notes
- If the defect is not caused by UNIQLO, we will handle it according to our Return & Exchange policy.
Contact UNIQLO Thailand
CHAT SUPPORT
* "CHAT SUPPORT" only available in THAI language
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Phone
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Phone
1800 011957
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Related services
App Benefits
The UNIQLO APP, Enjoy Online Shopping Experiences
Bulk Purchase
We are welcome to make bulk purchase order for company's uniform or a gift for celabrate on festival
Online Alteration Service
We offer alteration to assist you both of item which purchased from store or online store. Please bring the items with the original receipt or the original tax invoice, contact any branch near home for getting the assistance