Q. When will I receive my refund?
Purchases from Physical Stores
Refunds will be processed in accordance with the return procedures at the store where the purchase was made.
Purchases from Online Stores
Refunds will be issued following the return process after we have inspected the returned item. You will receive an automated email confirming the receipt of your return. This confirmation will be sent within 1–3 business days after the items arrive at our warehouse. The refund processing time for online purchases will be calculated from the date you receive the automated email confirming the receipt of your returned items.
The refund method will depend on the payment method used for your purchase.
Details of the refund process and the estimated time frame can be found in the table below.
| Physical Stores | Payment Method | Refund Method | Refund Processing Time |
|---|---|---|---|
| Physical Stores | Cash | Refund in cash | Immediately after the return process is completed |
| Bank app transfer or QR Code | Refund in cash | Immediately after the return process is completed | |
| Credit/Debit Card | Refund to the card used for payment | 7–14 business days* | |
| Online Store | Credit/Debit Card | Refund to the card used for payment | 7–14 business days, or no later than 45 business days.* |
| Cash On Delivery | Refund to the customer account registered | 15 business days* | |
| Pay in Store – Credit/Debit Card | Refund to the card used for payment | 7–14 business days* | |
| Pay in Store – Bank app transfer or QR Code | Refund in cash | Immediately after the return process is completed |
Important Notice
* The refund timeline may vary depending on the policies of the issuing bank.
** We will credit the refund to the account you registered within 15 business days after you receive the confirmation email regarding the return status.
- If you do not receive your refund within the specified timeframe, kindly provide your order number and contact UNIQLO Customer Service at: https://faq-th.uniqlo.com/contactusen/
Contact UNIQLO Thailand
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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Bulk Purchase
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Online Alteration Service
We offer alteration to assist you both of item which purchased from store or online store. Please bring the items with the original receipt or the original tax invoice, contact any branch near home for getting the assistance