Q. About Pre-order
Pre-order : Allows customers to purchase products before they arrive at our warehouse.
The following items are open for pre-order
1) Cotton Stand Collar Shirt Jacket | Long Sleeve, Striped, available in color 66 Blue and color 31 Beige.
>> Click here to view the product on the website
2) Cotton Stand Collar Long Sleeve Shirt Jacket, color 69 Navy.
>> Click here to view the product on the website
Pre-order period : Orders can be placed from October 6 to October 27, 2025.
Estimated time of arrival at the warehouse: Items are expected to arrive in early November 2025. * Delivery may be delayed beyond the notified time.
How can I check when the item will arrive? (Waiting time) Before & after placing an order.
you can check the estimated arrival time of the item in:1. Product Page Above the “Add to cart” button, we will have a remark about the estimated arrival period of the items.
* Please note that you need to wait until this period to get the item and the delay might occur from this mentioned time.
📜 Click here to view a sample notification image on the product page.
2. Cart Page The pre-order remark with estimated available month will be mentioned with the product information on the cart page.
* You can check the remark before proceeding to checkout.
📜 Click here to view a sample notification image on the cart page.
3. Checkout Page You can check pre-order remark and the estimated date after selecting the delivery option.
* Before you place an order, you need to accept the Terms & Conditions by clicking the tick box.
📜 Click here to view a sample notification image on the Checkout Page.
4. Order Confirmation & Order History
In order confirmation page, we will also show the estimated arrival of the order.
Also, you can come back to check the order in the order history page and order details.
*Please note that you can cancel an order within 30 minutes of placing it.
📜 Click here to view a sample notification image on the Order Confirmation & Order History.
The policy for exchanging or returning pre-ordered products.
Exchanges: You may exchange pre-ordered products at any of our retail stores.Returns: Pre-orders placed between October 6 and October 27, 2025, may be returned until December 31, 2025.
The restriction for the Pre-order is below:
• Pre-order items CANNOT be ordered with regular items.• Pre-order items CANNOT be ordered with Gift wrapping.
• Pre-order only available for Credit/Debit Card payment. (Pre-orders are charged immediately at checkout)
• Orders can only be canceled within 30 minutes of purchase.
*If 30 minutes have passed, please contact Customer Service team to support.
Contact UNIQLO Thailand
CHAT SUPPORT
* "CHAT SUPPORT" only available in THAI language
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Phone
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Phone
1800 011957
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Related services
App Benefits
The UNIQLO APP, Enjoy Online Shopping Experiences
Bulk Purchase
We are welcome to make bulk purchase order for company's uniform or a gift for celabrate on festival
Online Alteration Service
We offer alteration to assist you both of item which purchased from store or online store. Please bring the items with the original receipt or the original tax invoice, contact any branch near home for getting the assistance