Q. Online Orders | How to Return
We accept returns for items purchased online within 30 days, counted from the Receipt date shown on the receipt (The date locates at the top right corner under “Receipt Issued Date”).
For example, if the purchase was made on August 15, that date will be considered Day 1. Therefore, the item can be returned by September 13. (Return the product to the warehouse by September 13).
Please review the return conditions and procedures according to the payment method listed below.
Contents
＊How to return items paid by credit or debit card
＊How to return items paid by Cash on Delivery (COD)
＊How to return items paid in-store (Pay In Store)
＊Frequently Asked Questions About Returns
1. Verify that the item is eligible for exchange or return.
Verify that the item is eligible for exchange or return under the policy >> Click.2. Complete the reason for returning to the Return Form
Return Form located at the bottom of the receipt included with the product. No prior return registration is required.3. Send the item back
Send the item together with the completed Return Form to:
UNIQLO RETURN DEPARTMENT
WHA Mega Logistics Center Bangna-Trad Km.23, Building B
555/7 Moo 3, Bang Sao Thong Subdistrict, Bang Sao Thong District Samut Prakan 10570
Tel: 02-026-1444, 02-026-1445, 02-026-1446
*You may use any shipping carrier that is convenient. We recommend keeping the tracking number until you receive an email confirming the return status.
4. Warehouse Inspection process
After the warehouse receives the item, an inspection will take approximately 1–3 business days. If the return is accepted, you will receive a confirmation email. The refund will then be processed to the credit card or debit card used for the purchase.
5. Receive a confirmation email and Refund
Refunds will appear in the next billing cycle. Processing time may vary depending on the issuing bank.
*Note: If you do not receive the refund within the expected timeframe, please contact us at customerservice@uniqlo.co.th.
1. Verify that the item is eligible for exchange or return.
Verify that the item is eligible for exchange or return under the policy >> Click.
2. Complete the return form
Complete the return form to obtain your return code and register your account for the refund at this link >Click. Please provide the return details and indicate the reason for return and enter the return code on the return form (located at the bottom of the receipt included with your item).📜 How to Register Your Return.
If unsuccessful, try changing the first letter to uppercase, as the system follows the original membership registration format.
3. Send the Item back
Send the Item Ship the item along with the completed return form to:
UNIQLO RETURN DEPARTMENT WHA Mega Logistics Center,
Bangna-Trad Km.23, Building B 555/7 Moo 3, Bang Sao Thong Subdistrict, Bang Sao Thong District
Samut Prakan 10570 Tel: 02-026-1444, 02-026-1445, 02-026-1446
**You may use any shipping carrier that is convenient. We recommend keeping the tracking number until you receive an email confirming the return status.
4. Warehouse Inspection process
After the warehouse receives the item, an inspection will take approximately 1–3 business days. If the return is accepted, you will receive a confirmation email.
5. Receive a confirmation email and Refund
If the return is accepted, you will receive a confirmation email. Refunds will be processed to the registered bank account within 15 business days after the confirmation email is sent.
* Important Notes:
1. If the bank account information provided during registration is incorrect, the refund process may fail. Our staff will contact you for corrections.
2. If you do not receive your refund within the specified timeframe, please contact us at customerservice@uniqlo.co.th.
1. Verify that the item is eligible for exchange or return.
Verify that the item is eligible for exchange or return under the policy >> Click.
2. Refund at store
Present the store receipt and the original receipt included with the package at the branch where payment was made to process the refund.For payments made by credit or debit card, please present the card used for payment to the staff during the return process.
*Refunds cannot be processed at a different branch.
3. Refund process
Refunds will be issued according to the original payment method:
Payments made via QR Payment / Scan Pay / Cash will be refunded in cash.
Payments made by credit or debit card will be refunded to the card used for purchase. Processing time may vary depending on the issuing bank.
* If you do not receive your refund within the specified timeframe, please contact us at customerservice@uniqlo.co.th.
*Can someone else return the item on my behalf?
You may authorize another person to return the item on your behalf. However, if the payment was made by credit or debit card, the original card used for payment must be presented to the staff for the refund process.
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Q. Can I return items from multiple orders in one box?
A. Yes, customers may return items from multiple orders in a single box, provided all items meet the return conditions and each return form is completed. However, the items must match the details listed on the attached return forms.
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Q. How do I return an item purchased using a discount coupon?
A. Orders that used a discount coupon cannot be refunded. However, customers may still exchange items at any UNIQLO store nationwide (subject to stock availability at each store).
Contact UNIQLO Thailand
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(Including Public Holidays)
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