About Order Cancellation & Modification

Topics

＊Order Modification
＊Order Cancellation
＊How to Cancel an Order
＊Frequently Asked Questions

Order Modification

Once your order has been confirmed, it cannot be modified.
If you need to make changes, please cancel the order within the allowed time and place a new order.

Reasons why order details cannot be modified:

Change size / color
Increase or decrease item quantity
Cancel specific items only
Combine multiple orders
Change payment method
Change shipping address
Change to a gift order

Order Cancellation

You may cancel your order within 30 minutes after the order is confirmed.
However, cancellation is not possible in the following cases:

More than 30 minutes have passed since order confirmation
Cancelling specific items only
The order has entered the shipping process
Orders paid through channels that do not support cancellation (depending on country conditions)

If you are unable to cancel the order, please receive the item and proceed with a return or exchange according to the policy.
Check how to return or exchange items here >> Return / Exchange Procedure

How to Cancel an Order

If the “Cancel” button is not displayed, the order cannot be cancelled.

How to Cancel via the UNIQLO App

Tap the member profile icon
Select "Order History"
Select the order and tap "Cancel"
The order status will change to Cancelled once completed

📜 Click here to view sample images

How to Cancel via the Website

Log in to your account
Go to "Order History"
Select the order and click "Cancel"
The order status will change to Cancelled

📜 Click here to view sample images

Frequently Asked Questions

Q. Can I change the size, color, or item details?

A. Unfortunately, order details cannot be modified.
We recommend cancelling the order (if still possible) and placing a new one.
Alternatively, receive the item and proceed with a return/exchange according to the policy.
Q. Can I cancel only some items or cancel after 30 minutes?

A. No, partial cancellation or cancellation after 30 minutes is not possible because the shipping process begins shortly after the order is placed.
Q. I want to change the shipping address after placing the order.

A. If within 30 minutes → Please cancel the order and place a new one.
If more than 30 minutes → Please contact us with the updated information at customerservice@uniqlo.co.th
*Changing the selected pickup store is not possible.

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