About E-Tax

UNIQLO provides E-Tax for all purchases made both in-store and online.
E-Tax can be requested retroactively, and the issued E-Tax will display the original purchase date.

For in-store purchases The E-Tax will be sent to your email within 15 minutes after the request is successfully completed.
For online purchases The E-Tax will be sent to your email within 7–10 business days after the request is successfully completed.

If about VAT Refund for tourist, please see this page >> Click here

• 1. Login / Login Issues

  The E-Tax system is not connected to the UNIQLO membership account system.
  Therefore, UNIQLO member email addresses cannot be used to log in to the E-Tax system.
  
  Customers are kindly requested to create a new account to request an E-Tax invoice, following the steps below.

  How to Create a New Account
  1. Access the tax invoice system at >> https://e-tax-new.uniqlothailand.com/login
  2. Click “Create new account”
  3. Enter the email address you would like to use to receive the tax invoice in the field “Enter your email here”
  4. Set a password in the field “Enter your password here”
  
  Password requirements:
  4.1 Minimum of 8 characters
  4.2 English letters (both uppercase and lowercase: a-z, A-Z)
  4.3 Numbers (0-9)
  4.4 Only the following symbols are allowed (-_ . @)
  
  5. Confirm the password in the field “Re-enter your password here”
  6. Click “Submit”
  7. Check your inbox to verify your email address
  
  Common Issues When Creating an Account

  Did Not Receive the Verification Email

  • Please check your spam or junk mail folder. This may occur if your email settings block automatic emails. The verification email may be sent to your spam or junk folder. If you cannot find the verification email in either the inbox or spam/junk folder, please use a different email address and create a new account again.

  Verification Email Not Received Within 15 Minutes

  • If you do not receive the verification email within 15 minutes and are unable to verify in time, it is recommended to create a new account again using the same email address, as the system will immediately send a new verification email once the request is submitted again.

• 2. Forgot Password / Change Login Password

  Customers can reset or change their password by following the steps below.

  1. Access the tax invoice system at >> https://e-tax-new.uniqlothailand.com/login
  2. Click "Forgot password"
  3. Enter the email address previously registered in the field "Enter your email here" and click SUBMIT
  The system will send a password reset link to your email address
  4. The email subject will be UNIQLO: Reset Code for Uniqlo Customer Portal. If you cannot find the email in your inbox, please check your spam or junk mail folder.

  📜 Click here to view a sample email

  
   

  5. Click "Change Password" to set a new password
  6. Enter your new password in the field “Enter your password here”
  
  Password requirements:
  6.1 Minimum of 8 characters
  6.2 English letters (both uppercase and lowercase: a-z, A-Z)
  6.3 Numbers (0-9)
  6.4 Only the following symbols are allowed (-_ . @)
  
  7. Confirm the password in the field “Re-enter your password here”
  8. Once the password change is successful, the system will display “Password changed successfully”
  9. Log in again using your new password

• 3. How to Request a Tax Invoice for In-Store Purchases

  *For Pay in Store payments. Pay in Store is considered an online purchase.
  Please refer to Section 4: How to Request a Tax Invoice for Online Purchases for the tax invoice request process.

  How to Request a Tax Invoice
  1. Access the tax invoice system at >> https://e-tax-new.uniqlothailand.com/login
  2. Select "(+) Request a Tax Invoice"
  
  
  3. Select Individual / Corporate to enter the Tax Identification Number
  (The Branch Number refers to the customer’s branch.)
  4. Select Purchase From as Store
  5. Enter the Tax Invoice No. (numbers only, no hyphens) *The Tax Invoice No. is located above the QR code at the bottom of the receipt.
  6. Enter the total amount in the Total Payment Amount field
  *Enter numbers only, without commas. *If a discount coupon was used, please enter only the amount shown as "Total".
  7. Enter personal information
  8. Enter the contact phone number. If there is no extension number, please leave the Ext. field blank.
  9. Click CONFIRM to confirm the information
  10. Review the information for accuracy and click Confirm, then click SUBMIT
  11. The tax invoice will be sent to the customer’s email address

• 4. How to Request a Tax Invoice for Online Purchases with Pay in Store Payment

  1. Access the tax invoice system at >> https://e-tax-new.uniqlothailand.com/login
  2. Select "(+) Request a Tax Invoice"
  
  3. Select Individual / Corporate to enter the Tax Identification Number
  (The Branch Number refers to the customer’s branch.)
  4. Select Purchase From as Online
  5. Enter the Order No. (numbers only, no hyphens)
  Customers can find the Order Number from the receipt sent together with the product, the order confirmation email, or the “My Orders” section in the application.

  📜 Click here to view how to find the order number

  The order number format is 11XXXXXXXXXXXXXX-XXXXXXX
  
  Check from the application: Go to the profile icon at the bottom-right corner and select "My Orders".
  Check from the receipt included with the product: The order number is shown at the top of the receipt.

  6. Enter the amount in the Total Payment Amount field *Enter numbers only, without commas
  *If a discount coupon was used, please enter only the actual amount paid. Example: Purchase amount 1,500 THB, discount coupon 100 THB, actual payment 1,400 THB → enter 1,400 THB.
  7. Enter personal information
  8. Enter the contact phone number. If there is no extension number, please leave the Ext. field blank.
  9. Click CONFIRM to confirm the information
  10. Review the information for accuracy, click Confirm, then click SUBMIT
  11. The tax invoice will be sent to the customer’s email address

• 5. How to Enter the Branch Number

  The Branch Number (Branch No.) refers to the branch number of the customer’s company.

  • Enter 00000 for individual customers or for the head office when issuing documents under a corporate name.
  • Enter 0000X for Branch X (applicable only to corporate customers who wish to specify a branch code).

• 6. How to Request a Tax Invoice for Exchanges or Returns of In-Store Purchases

  📜 Exchange with the Same Value

  Example: Purchase Product A for 590 THB and exchange it for Product B priced at 590 THB.
  
  A total of 3 documents are required for documentation and tax filing:
  
  1. Tax Invoice #1 for Product A, amount 590 THB
  2. Credit Note
  3. Tax Invoice #2 for Product B, amount 590 THB
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 for Product A, amount 590 THB
  2. The Credit Note for Product A will be automatically sent to the registered email address after the exchange is completed
  3. Issue Tax Invoice #2 for Product B, amount 590 THB

  📜 Exchange with an Additional Price Difference

  Example: Purchase Product A for 590 THB and exchange it for Product B priced at 690 THB, with an additional payment of 100 THB.
  
  A total of 3 documents are required for documentation and tax filing:
  
  1. Tax Invoice #1 for Product A, amount 590 THB
  2. Credit Note
  3. Tax Invoice #2 for Product B, amount 690 THB
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 for Product A, amount 590 THB
  2. The Credit Note for Product A will be automatically sent to the registered email address after the exchange is completed
  3. Issue Tax Invoice #2 for Product B **Enter the payment amount as 690 THB

  📜 Full Return (All Items on the Receipt)

  Example: Purchase Product A for 590 THB and return Product A.
  
  A total of 2 documents are required for documentation and tax filing:
  1. Tax Invoice #1 for Product A, amount 590 THB
  2. Credit Note for Product A, amount 590 THB
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 for Product A, amount 590 THB
  2. The Credit Note for Product A will be automatically sent to the registered email address after the return is completed

  📜 Partial Return (Some Items on the Receipt)

  Example: Purchase Product A for 590 THB together with Product B for 990 THB, total payment 1,580 THB, and return Product A priced at 590 THB.
  
  A total of 2 documents are required for documentation and tax filing:
  1. Tax Invoice #1 with a total amount of 1,580 THB
  2. Credit Note with an amount of 590 THB
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 for the total amount of 1,580 THB
  2. The Credit Note for Product A, amount 590 THB, will be automatically sent to the registered email address after the return is completed

• 7. How to Request a Tax Invoice for Exchanges or Returns of Online Purchases

  📜 Exchange with the Same Value

  Example: Purchase Product A for 590 THB and exchange it for Product B priced at 590 THB.
  
  Customers may use Tax Invoice #1 from the original online order for tax filing purposes.
  No additional documents are required, as the value remains the same at 590 THB.

  📜 Exchange with an Additional Price Difference

  Example: Purchase Product A for 590 THB and exchange it for Product B priced at 690 THB, with an additional payment of 100 THB.
  
  A total of 3 documents are required for documentation and tax filing:
  
  1. Tax Invoice #1 for Product A, amount 590 THB
  2. Credit Note
  3. Tax Invoice #2 for Product B, amount 690 THB
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 for Product A, amount 590 THB
  2. Request the Credit Note for Product A via this link >> Request a Credit Note
  3. Issue Tax Invoice #2 for Product B **Enter the payment amount as 690 THB
  The tax invoice must be requested under the in-store purchase process (refer to Section 3).
  This is because the receipt issued after the exchange will be an in-store receipt.

  📜 Returns Paid by Credit Card, Debit Card, or Cash on Delivery (COD)

  Applicable to both full returns and partial returns.
  
  A total of 2 documents are required for documentation and tax filing:
  
  1. Tax Invoice #1 (from the original purchase)
  2. Credit Note
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1 (from the original purchase)
  2. The Credit Note for Product A will be automatically sent to the registered email address after the return is completed

  📜 Returns Paid via Pay in Store

  Applicable to both full returns and partial returns.
  
  A total of 2 documents are required for documentation and tax filing:
  1. Tax Invoice #1
  2. Credit Note
  
  Please follow the steps below:
  
  1. Issue Tax Invoice #1
  2. Request the Credit Note for the returned item(s) via this link >> Request a Credit Note

• 8. How to Amend a Tax Invoice

  When requesting an amendment, the original tax invoice will be cancelled, and a new replacement tax invoice will be issued.
  The newly issued tax invoice will display the issue date of the new tax invoice (not the original purchase date shown on the receipt).
  The information that customers can amend by themselves includes:

  • Spelling of first name and last name
  • Address details
  • Phone number

  Remarks

  • The Tax Identification Number (Tax ID) cannot be amended.
  • Amendments cannot be made to change from Individual A to Individual B, from Company A to Company B, or from an individual to a corporate entity.

  How to Request a Tax Invoice Amendment
  
  1. Access the website https://e-tax-new.uniqlothailand.com and log in.
  2. Select “Edit buyer information / Resend Tax Invoice”
  
  3. Enter the Receipt Number or Tax Invoice Number *You may enter the number with or without hyphens
  4. Enter the Total Amount *Enter numbers only (e.g. 3215)
  5. Click "Search" and select "Edit Buyer Information on Tax Invoice"
  
  After submitting the request, the document file will be sent to the customer within 15 minutes.

• 9. Lost Tax Invoice – Request a Resend

  If the email containing the electronic tax invoice (e-Tax Invoice / e-Receipt) has been lost,
  customers can request the electronic tax invoice again by themselves.
  
  How to Request a Tax Invoice Again (Resend)
  
  1. Access the website https://e-tax-new.uniqlothailand.com and log in.
  2. Select “Edit buyer information / Resend Tax Invoice”
  
  3. Enter the Receipt Number or Tax Invoice Number *You may enter the number with or without hyphens
  4. Enter the Total Amount *Enter numbers only (e.g. 3215)
  5. Click "Search" and select "Request Tax Invoice Again (Resent Tax Invoice)"
  
  After submitting the request, the document file will be sent to the customer within 15 minutes.

• 10. Document Status Tracking

  📜 Tracking Documents Requested via the Standard System

  For in-store purchases: The document will be received within 15 minutes after the request is successfully completed.
  For online purchases: The document will be received within 7–10 business days after the request is successfully completed.
  
  If you do not receive the tax invoice within the stated timeframe, please submit a request to track the document via this link >> Document Tracking and select “Tax Invoice Tracking (For Requests Exceeding 10 Business Days)”.

  📜 Tracking Documents Requested via Microsoft Form Submission

  If you do not receive the document after submitting information via Microsoft Form,
  please send the required details, including a photo of the receipt and your Tax Identification Number, to customerservice@uniqlo.co.th.

• 11. Frequently Asked Questions

  📜 11.1. Unable to Log In

  The tax invoice system is not connected to the UNIQLO membership account system. Therefore, UNIQLO member email addresses cannot be used to log in.
  Customers are kindly requested to create a new account to request a tax invoice by following the steps below.
  
  How to Create a New Account
  1. Access the tax invoice system at >> https://e-tax-new.uniqlothailand.com/login
  2. Click “Create new account”
  3. Enter the email address to receive the tax invoice in the field “Enter your email here”
  4. Set a password in the field “Enter your password here”
  Password requirements:
  4.1 Minimum of 8 characters
  4.2 English letters (both uppercase and lowercase: a-z, A-Z)
  4.3 Numbers (0-9)
  4.4 Only the following symbols are allowed: -_ . @
  5. Confirm the password in the field “Re-enter your password here”
  6. Click “Submit”
  7. Check your inbox to verify your email address
  
  If the verification email is not received within 15 minutes and verification cannot be completed in time,
  please create a new account again using the same email address, as the system will immediately resend the verification email.

  📜 11.2. Did Not Receive the Verification Email

  Please check your spam or junk mail folder.
  This may occur if your email settings block automatic emails. The verification email may be sent to the spam or junk folder.
  
  If the verification email is not found in either the inbox or spam/junk folder, please use a different email address and create a new account again.
  
  If the issue persists, please submit your information via this link under “Not Found Verify Email” Click here

  📜 11.3. Verification Email Not Received Within 15 Minutes

  If the verification email is not received within 15 minutes and verification cannot be completed in time,
  please create a new account again using the same email address, as the system will immediately resend the verification email.
  
  If the issue persists, please submit your information via this link under “Not Found Verify Email” Click here

  📜 11.4. Received an Email Stating Incorrect Information

  If you receive an email titled “UNIQLO: Not found Tax Invoice No.” indicating that the receipt number or payment amount entered is incorrect,
  please recheck the receipt number and payment amount.
  
  If the information is correct, please wait for the document to be issued within the normal processing time. No reply to the email is required.
  If the information is incorrect, please reply to the email with the correct details for further processing.

  📜 11.5. System Error. Please Try Again the Next Day

  The message “System Error. Please Try Again the Next Day” may occur due to security restrictions, especially when using a company computer or laptop.
  It is recommended to switch to a personal device or try again the next day.
  
  *Tax invoices can be requested retroactively within the year of purchase, and the document will display the original purchase date.
  If the issue persists, please submit your information via this link under “System Error – Please Try Again the Next Day” Click here

  📜 11.6. Information Not Found When Requesting a Tax Invoice

  This message usually appears when customers enter information in the tax invoice amendment section instead of requesting a new tax invoice.
  Please select “(+) Request a Tax Invoice” and proceed with entering the information to issue a tax invoice.

  📜 11.7. Unable to Select District / Subdistrict

  If you are unable to select the district or subdistrict while entering information, please try the following:
  1. Select a different province first
  2. Then reselect the correct province and choose the district/subdistrict again
  
  If the issue persists, please submit your information via this link under “Unable to Select District” Click here

  📜 11.8. Unable to Enter Tax Identification Number

  If you are unable to enter the Tax Identification Number, please select “Type of Tax Invoice Applicant” at the top of the tax invoice request page and then enter the Tax ID.
  
  If the issue persists, please submit your information via this link under “Unable to Enter Tax Identification Number” Click here

  📜 11.9. Lost Receipt

  If you wish to request a tax invoice but the purchase receipt has been lost:
  
  For in-store purchases:
  Please contact the store where the purchase was made to retrieve the receipt number.
  Receipt information can be retrieved for up to 30 days after the purchase date.
  
  For online purchases:
  You can check the order number from the order confirmation email or in the application under “My Orders”.

  📜 11.10. Receipt Number Has Already Been Used

  If the system indicates that the receipt number has already been used,
  please submit your information via this link under “Receipt Number Has Already Been Used” Click here

• 12. Frequently Asked Questions (FAQ)

  📜 Q: Can a tax invoice be issued in English?

  A: Yes. This can be done by entering all information in English when submitting the document request.

  📜 Q: Can an E‑Tax invoice be issued for gift card purchases?

  A: Gift cards are not considered products. Therefore, tax invoices and Tourist VAT Refund documents cannot be issued for gift card purchases. However, a full receipt can be issued.
  
  If you would like to request a full receipt, please send a photo of the gift card purchase receipt to customerservice@uniqlo.co.th.
  The full receipt will be sent to you by email within 2 business days.

  📜 Q: Can I request a tax invoice retroactively?

  A: Yes. Tax invoices can be requested retroactively, and the issued tax invoice will display the original purchase date.
  However, it is recommended to request the tax invoice within 15 days after purchase to prevent the receipt from being lost.

  📜 Q: Can I request a tax invoice if the receipt is lost?

  For in-store purchases:
  Please contact the store where the purchase was made to retrieve the receipt number.
  Receipt records can be searched for up to 30 days after the purchase date.
  
  For online purchases:
  You can check the order number from the order confirmation email or in the application under “My Orders”.