Password Setting and Reset: Having Trouble Logging In Following Our System Upgrade?

Important Notice: Password Reset for All Users
Due to a system upgrade conducted by the company to improve performance and security between September 21–22, 2016, all users are required to reset their passwords before logging into the system again.
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Table of Contents
＊ Password Reset
＊ Password Settings
＊ Frequently Asked Questions

If you forget your password, please reset it by following the steps below.

• For security reasons, Customer Service cannot check or inform you of your password. Please proceed with the password reset by yourself.

Password Reset Steps

1. Open the UNIQLO application and tap the person icon at the bottom-right of the screen.
2. Select “Profile” → “Log In” → “Forgot Your Password”.
3. Under “Reset Password”, enter your registered email address.
4. A password reset link will be sent to your email from noreply-enews@mail.th.uniqlo.com
   (The verification link is valid for 30 minutes and can be used only once.)
5. Click the link to set a new password.
   • Use English letters and numbers, 8 to 20 characters long.
   • The password cannot consist of letters only or numbers only.
   • You may use the following symbols as desired: （! “ # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { } | ~）

Please set your password using English letters and numbers, with a length of 8 to 20 characters.

• The password cannot consist of letters only or numbers only.
• You may use the following symbols as desired: （!“#$%&'()*+,-./:;<=>?@[]^_`{}|~）

• If any possibility of unauthorized access is detected, the company may reset your password to protect your security.

• Q. I did not receive the Verification Code.

  A. Possible causes and solutions
  
  Email was blocked or rejected

  • Please allow messages from noreply-enews@mail.th.uniqlo.com.
  • We recommend completing the process in an environment with a stable internet connection.

  The email was sent to the Spam/Junk Mail folder

  Please check your Spam or Junk Mail folder.