Online Orders | How to Return [For order placed before 21 September 2026]
For example, if the purchase was made on August 15, August 15 will be counted as Day 1. Therefore, the item can be returned by September 13.
(The item must be shipped back to the warehouse by September 13.)
If your order was placed on or after September 22, 2026,
please review the return instructions at this link >> How to return items purchased online for orders placed on or after September 22, 2026
How to return items paid for by credit or debit card
1. Check whether the item is eligible for exchange or return
Please click this link to check which items cannot be exchanged or returned [Click]2. Complete the reason for return on the Return Form
The Return Form is located at the bottom of the receipt included with the item. No prior return registration is required.3. Send the item back
Send the item together with the completed Return Form to:
UNIQLO RETURN DEPARTMENT, WHA Mega Logistics Center Warehouse
Bangna-Trad Km. 23, Building B, 555/7 Moo 3, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10570
Tel. 02-026-1444, 02-026-1445, 02-026-1446
Important notes
* You may use any convenient shipping carrier. We recommend keeping the tracking number until you receive an email confirming the return status.
** The customer is responsible for the return shipping cost. You may select any shipping company, and the fee will depend on the company selected.
4. Warehouse inspection
After the warehouse receives the item, the inspection will take approximately 1-3 business days.
If the return is accepted, you will receive a confirmation email.
5. Receive the return confirmation email and refund
We will refund the payment to the card used for the purchase.
The refund will appear in the next billing cycle. Processing time may vary depending on the card-issuing bank.
* Note: If you do not receive the refund within the expected timeframe, please contact customerservice@uniqlo.co.th.
How to return items paid for by Cash on Delivery (COD)
1. Check whether the item is eligible for exchange or return
Please click this link to check which items cannot be exchanged or returned [Click]
2. Complete the Return Form
The return form is at the bottom of the receipt that comes with the product. You do not need to register your return.*An email will be sent for you to provide your bank details again after the warehouse successfully receives your return.
3. Send the item back
Send the item together with the completed Return Form to:
UNIQLO RETURN DEPARTMENT, WHA Mega Logistics Center Warehouse
Bangna-Trad Km. 23, Building B, 555/7 Moo 3, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10570
Tel. 02-026-1444, 02-026-1445, 02-026-1446
Important notes
* You may use any convenient shipping carrier. We recommend keeping the tracking number until you receive an email confirming the return status.
** The customer is responsible for the return shipping cost. You may select any shipping company, and the fee will depend on the company selected.
4. Warehouse inspection
After the warehouse receives the item, the inspection will take approximately 1-3 business days.
If the return is accepted, you will receive a confirmation email.
5. Receive the return confirmation email and refund
The refund will be transferred to the bank account you registered within 15 business days after you receive the return confirmation email.
* Important notes:
1. If the bank account information entered in the return registration link is incorrect, the refund may be unsuccessful. Our staff will contact you again.
2. If you do not receive the refund within the specified timeframe, please contact customerservice@uniqlo.co.th.
How to return items paid for in-store (Pay In Store)
1. Check whether the item is eligible for exchange or return
Please click this link to check which items cannot be exchanged or returned [Click]
2. Contact the store with the required documents
Bring the store payment receipt and the original receipt included with the package to the branch where payment was made to receive the refund.If payment was made by credit or debit card, please present the card used for payment to the staff during the return process.
* Refunds cannot be processed at a different branch.
3. Refund process
Payments made via QR Payment / Scan Pay / Cash will be refunded in cash.
Payments made by credit or debit card will be refunded to the card used for the purchase. Processing time may vary depending on the issuing bank.
* If you do not receive the refund within the specified timeframe, please contact customerservice@uniqlo.co.th.
Frequently Asked Questions About Returns
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Q. Can I return items from multiple orders in one box?
A. Yes. You may return items from multiple orders in one box, provided that all items meet the return conditions and all Return Forms are included.
However, the returned items must match the details on the attached Return Forms. -
Q. How do I return an item purchased using a discount coupon?
A. Orders that used a discount coupon cannot be refunded. However, you may request an exchange at any UNIQLO store nationwide.
(Exchanges for certain items are subject to stock availability at the selected store.)
Contact UNIQLO Thailand
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(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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