If you experience any problems while making a payment with your credit or debit card,
please review the card usage guidelines and the common issues listed below.  

Note: Debit cards starting with 462287 (Visa) and 559888 (Mastercard) will no longer be accepted from January 31, 2025, at 19:00 (GMT+7) onward.

To ensure a more secure transaction, customers are required to register their card for online purchases and enable 3D Secure with their issuing bank before making any online payment. 

3D Secure is an authentication method designed to protect you when making online purchases using your credit or debit card. It helps prevent unauthorized use of your card. 

• A message appears stating that my card information is incorrect or that I should use another card.

  Please check the accuracy of your card information as follows:

  • The cardholder’s name must match the name printed on the card you are using. 
  • The card number must be entered without spaces. 
  • Ensure that the credit card security code (CVV) is entered correctly and within the required time frame. *CVV is the three‑digit number printed on credit and debit cards.
  • Check whether your card has been enabled for online purchases (3D Secure) with your issuing bank. If you have already registered but still cannot complete the purchase, please contact your issuing bank for further assistance. 

• I did not receive a One-Time Password (OTP)

  Since OTPs are sent directly by your issuing bank, if you do not receive an OTP, please contact your bank for further support.