About Product Review & Guidelines
Product reviews are genuine feedback and experiences shared by customers that help other customers make informed purchasing decisions and help UNIQLO continuously improve the quality of our products.
Whether you have purchased the item or not, you are welcome to share your experience and opinions as a UNIQLO member.
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︙Contents
▶ How to Submit a Product Review
▶ Review Guidelines
▶ Privacy & Publication
▶ Frequently Asked Questions
UNIQLO reserves the right to edit, translate, shorten, or decline publication of reviews while maintaining the original intent of the feedback.
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Option 1: Reviewing products through online and in-store purchase history
1. Log in to your UNIQLO account.
2. Go to Member.
3. Select "Purchase History"
4. Choose the item and click "Write a Review"
5. Complete the review form.
6. Agree to the Terms of Use.
7. Submit your review. -
Option 2: Through the Product Page
1. Log in to your UNIQLO account.
2. Search for the product by product name, item ID, or barcode scan feature.
3. Open the product page.
4. Scroll to the review section and click "Write a Review"
5. Complete the review form.
6. Agree to the Terms of Use.
7. Submit the review.
We welcome honest feedback, whether positive or negative.
【General Guidelines】
• Product reviews do not disclose any personally identifiable information.
• Your review may be published on product pages or used by UNIQLO and its affiliated companies for public relations and marketing purposes.
• We may edit or translate review content for clarity and readability without changing its original meaning.
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What Should I Include in My Review?
We encourage customers to share their product experiences, including:
• Product quality
• Fabric and texture
• Sizing and fit
• Comfort
• Durability
• Styling suggestions
• Product functionality
• Situations or occasions where you wore the item -
Why Might My Review Not Be Published?
UNIQLO reserves the right to approve reviews. Reviews containing the following content may not be published:
• Emoji
• Content unrelated to the product
• Store service complaints
• Shipping or delivery issues
• Product enquiries
• Inventory or size availability questions
• References to competitors or other products
• Personal information
• Commercial content or advertisements
• URLs or website links
• Political content
• Offensive, antisocial, or inappropriate content
• References to disasters, riots, terrorism, epidemics, or illnesses
• Duplicate submissions
• Any content that violates applicable Terms and Conditions
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Q. Will my personal information be shown?
A. No. Only your chosen nickname may be displayed with your review. Personally identifiable information will not be published.
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Q. Can I choose my own nickname?
A. Yes. You may create your own nickname when submitting a review. To avoid submission issues, please use a consistent nickname across your reviews under the same account.
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Q. How long does it take for my review to appear?
A. Reviews are typically published within 1–2 working days (up to 48 hours) after submission.
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Q. Can UNIQLO use my review?
A. Yes. Submitted reviews may be displayed on product pages and may also be used by UNIQLO and its affiliated companies for product improvement, business analysis, marketing, or promotional purposes.
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Q. Do I need to buy the product before submitting a review?
A. No. If you are a registered UNIQLO member, you may submit a review on the product page, even if you have not purchased the item.
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Q. Can I submit more than one review for the same product?
A. No. Each account may submit only one review per product. If you would like to provide additional feedback after submitting a review, please contact Customer Service.
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Q. Can I edit or delete my review after submission?
A. We regret that reviews cannot be edited once they have been successfully submitted.
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Q. Do I need to review every item in my order?
A. No. Product reviews are optional. You may choose to review only the products you wish to comment on.
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Q. Can I get a response to my review?
A. UNIQLO is unable to reply directly to individual product reviews.
For enquiries regarding orders, delivery, services, or other support matters, please contact Customer Service through Chat Support or Email Support.
Contact UNIQLO Thailand
CHAT SUPPORT
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
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