I haven't received my order.

Q. I haven't received my order.

Please locate your tracking number from the delivery confirmation email or by logging into your account. Go to https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml Or https://th.kerryexpress.com/en/track/ and enter your tracking number to see the status of your order delivery. Please allow some time for the website to reflect the status of the order. This could take a few hours after you receive the delivery confirmation email.

Was this information helpful?

YES

If our FAQs did not answer your question and you need further assistance,
please contact our customer support team via chat, email or phone.

Please let us know why this article is not helpful.

The information is hard to understand.

This isn’t the information I was looking for.

The information displayed does not match the topic or category.

I do not agree with policy on this subject.

Others

Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Send