Q. How can I modify or cancel my order?
Modify/Cancel Order
Customer can modify / cancel order after placing within 30 minutes.
After canceled, you can place new order and recheck your order details once again.[Cancellation method]
UNIQLO app
1. Go to the UNIQLO app
2. Tap your Membership (bottom right)
3. Tap the "Order History"
4. Tap "Cancel" for the relevant order
The order had placed more than 30 minutes, the order details cannot be modified or canceled.
If you need to modify/cancel, please contact us https://faq-th.uniqlo.com/contactus/
** The revision takes extended time for delivery due to the delivery company has to change the route for delivery.** The revision after placed order will not be shown on your "Profile" or "Order Details", the revision will effect to your next order.
** If delivery company found incorrect shipping information, your order will be returned to UNIQLO warehouse automatically without sending notification from us. Please ensure you have rechecked the shipping address and items detail before placing order.
** We apologize we could not confirm the exactly delivery date both Home Delivery and Click&Collect.
Contact UNIQLO Thailand
CHAT SUPPORT
* "CHAT SUPPORT" only available in THAI language
Email
Our Customer Care team will get back to you within the next 24 hours submitted Webform.
Phone
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Phone
1800 013 640
Customer Care Operating hours:
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Monday - Sunday: 9am - 6pm
(Including Public Holidays)
Related services
App Benefits
The UNIQLO APP, Enjoy Online Shopping Experiences
Bulk Purchase
We are welcome to make bulk purchase order for company's uniform or a gift for celabrate on festival
Online Alteration Service
We offer alteration to assist you both of item which purchased from store or online store. Please bring the items with the original receipt or the original tax invoice, contact any branch near home for getting the assistance